FAQ

At the time of purchase, you can choose whether to pay by credit card, PayPal account, bank transfer or cash on delivery. ADI Distribuzione does not collect any data regarding the credit card used, or the PayPal access codes. In the case of payment by bank transfer, you must make the payment within 3 working days of placing the order, following the instructions communicated on the website and in the automatic email with which receipt of the order is confirmed. The purchased goods will be shipped to the customer only after receipt of the bank transfer to the ADI Distribuzione current account.
The IBAN code for the transfer can be the BPER Banca branch code IT15P0538777570000002903270, made out to ADI Distribuzione. The transfer details must include the order number given in the order confirmation email. In the case of payment by cash on delivery, you will have to pay a surcharge of 3.00 euros (VAT included) for the handling of the cash on delivery by the express courier. Payment must be made upon delivery, in cash, directly to the courier. The courier will not accept checks of any kind.

All orders are shipped by Express Courier, to ensure swift and reliable delivery. If you are not at home when the order is delivered, the courier will leave a notice. A second attempt will be made the following day. If deliver of the order is still unsuccessful, you must contact the courier as soon as possible to arrange delivery of the order, within a maximum of 2 working days. For problem-free delivery, you should include a mobile phone number in your delivery details.

For the shipment and packaging of the order, a charge of €5.90 (including VAT) is made for orders up to €45, which is cancelled for orders over €45 (VAT included). In certain cases and for some products, you may also be offered the possibility of not incurring any shipping costs on orders of less than €45. In these cases, notification of this possibility will be given directly on the website and in the order summary, before the purchase. For the smaller islands (e.g., Isola d’Elba, Capri, Ischia, Pantelleria, Lampedusa, Ponza, etc…) there is an additional shipping charge of 8 euros. Customers requesting delivery to these locations must select the “shipment to minor islands” option on the site, before concluding the purchase.

All orders received by 11.30 am, Monday to Friday, are prepared and delivered to the express courier by the following working day. All orders received after 11.30 am from Monday to Friday, and on Saturday and Sunday, are prepared and delivered to the courier after two days (except for Saturday). For example, an order received on Tuesday afternoon will be delivered to the express courier on Thursday. The express courier takes 24 hours for delivery throughout Italy, except for locations in the regions of Puglia, Basilicata, Calabria, Sicily and Sardinia, where delivery takes 48 hours.

Yes, you will receive a shipment tracking code by email by the evening of the day the shipment is made. With this code you can receive step-by-step updates on the shipping status.

If, for any reason, you are not satisfied with your order, you can contact us to request the return of the product, provided it is perfectly sealed, and to obtain a refund.

In the event of an opened or damaged item. Upon receipt of the goods, the Customer must strictly check that the package is perfectly sealed, intact and undamaged. An adhesive warranty seal is affixed on each package to prevent it being opened and to indicate any attempts at tampering if the tape is damaged. In the event that the warranty seal is damaged, you must immediately report the fact to the courier, accepting the package with a specific reservation, stating where and how the package was damaged. Otherwise, the package will be considered regularly delivered.

With the return of the purchased item, you can request a refund of the full amount, with the same payment method used for the purchase.

Contact us indicating the type of honey, the batch number shown on the lid of the jar, the order number, and the name of the person who placed the order. If you can, enclose a photo: we will assess the best solution.

All types of honey are very viscous liquids when extracted from the honeycombs. However, honey naturally undergoes a process in which the natural sugars aggregate into crystals, transforming the product into a more or less finely granulated and compact mass.

The crystallization process varies depending on the honey’s origin and composition. Some types of honey remain liquid for many months (such as acacia, chestnut, and honeydew), while others crystallize within a couple of weeks (such as dandelion, rapeseed, and sunflower). Most types require several months to complete the process.

By law, honey packaging must include an expiration date that does not exceed three years from the time of bottling. Until this date, honey maintains all its specific properties if stored under appropriate conditions.

Crystallization is not a defect; it is a natural evolution of the product.

Honey is a long-lasting product that, even if stored for an extended period or mishandled, never becomes dangerous to health. However, its most distinctive features (fragrance and beneficial properties) are relatively delicate.

The rate of degradation is proportional to the storage temperature. At a cool temperature (such as in a cellar), honey retains its properties for many years, whereas at 25-30°C, it loses them within a few months. No special storage precautions are necessary for the jar being consumed, but any stock intended for long-term storage should be kept in a cool place.

Honey that has crystallized and been stored for a long time or at excessively high temperatures may develop a liquid layer on the surface. This phase separation is an aesthetic defect indicating improper storage, but the honey is still usable. If this occurs at home, it suggests that the storage conditions were not ideal.

A common feature of compactly crystallized honey is the appearance of whitish streaks or marbling on the surface and the sides (sometimes even deeper into the honey mass). These are spots where honey, in contact with air bubbles trapped during processing, has dried out.

Heating honey to make it liquid again is not recommended. High temperatures alter honey’s natural composition, degrading its essential nutritional qualities, such as minerals and vitamins.

For ease of use without damaging the product, it is best to warm honey using a bain-marie (water bath).

Organic honey is produced without pesticides or chemicals, ensuring a pure and natural product. Its benefits include a more authentic taste, a higher concentration of nutrients, and a lower environmental impact.

Bees collect nectar only from flowers grown in areas free from pesticides or other chemicals. The hives are located far from pollution sources such as cities or industries.

Beekeeping practices respect the well-being of both the bees and the ecosystem, avoiding the use of harmful chemicals. Additionally, organic honey is extracted and processed without treatments that alter its natural properties, guaranteeing a pure and genuine product.

Monofloral honey comes from a single variety of flower, giving it specific organoleptic characteristics. Multifloral honey (or wildflower honey) is a blend of nectar from various flowers, offering a more complex and diverse flavor.

Honey is a versatile ingredient in the kitchen: it can be used as a natural sweetener in beverages, yogurt, desserts, sauces, and marinades, adding a unique flavor and nutritional benefits.

Honey is safe for children over 12 months old. It is not recommended for infants under 12 months due to the risk of infant botulism.

Honey is rich in health benefits. Some of the main benefits include:

• Immediate energy boost: Thanks to its natural sugars, honey provides a quick source of energy.
• Antibacterial and anti-inflammatory properties: Beneficial for the immune system and in preventing infections.
• Improves digestion: Contains natural enzymes that support the digestive process.
• Source of antioxidants: Helps combat free radicals, contributing to youthful and healthy skin and body.
• Natural remedy for coughs: Honey creates a protective barrier that soothes inflammation and reduces the need to cough, making it an excellent natural remedy, especially for children over 12 months old.

Honey is made by bees from the nectar of flowers. The main production stages are as follows:

• Foraging bees collect nectar from flowers and store it in their honey stomachs (honey sacs). During transport to the hive, the nectar undergoes partial transformation due to enzymes in the bees’ saliva.
• Upon returning to the hive, bees deposit the nectar into the honeycomb cells, where it is further processed and dehydrated through ventilation created by the movement of their wings.
• Once the honey reaches the right consistency, bees seal the cells with a thin layer of wax, ready to be used as food for the colony or harvested by the beekeeper.