FAQ

At the time of purchase, you can choose whether to pay by credit card, PayPal account, bank transfer or cash on delivery. ADI Distribuzione does not collect any data regarding the credit card used, or the PayPal access codes. In the case of payment by bank transfer, you must make the payment within 3 working days of placing the order, following the instructions communicated on the website and in the automatic email with which receipt of the order is confirmed. The purchased goods will be shipped to the customer only after receipt of the bank transfer to the ADI Distribuzione current account.
The IBAN code for the transfer can be the BPER Banca branch code IT15P0538777570000002903270, made out to ADI Distribuzione. The transfer details must include the order number given in the order confirmation email. In the case of payment by cash on delivery, you will have to pay a surcharge of 3.00 euros (VAT included) for the handling of the cash on delivery by the express courier. Payment must be made upon delivery, in cash, directly to the courier. The courier will not accept checks of any kind.

All orders are shipped by Express Courier, to ensure swift and reliable delivery. If you are not at home when the order is delivered, the courier will leave a notice. A second attempt will be made the following day. If deliver of the order is still unsuccessful, you must contact the courier as soon as possible to arrange delivery of the order, within a maximum of 2 working days. For problem-free delivery, you should include a mobile phone number in your delivery details.

For the shipment and packaging of the order, a charge of €5.90 (including VAT) is made for orders up to €45, which is cancelled for orders over €45 (VAT included). In certain cases and for some products, you may also be offered the possibility of not incurring any shipping costs on orders of less than €45. In these cases, notification of this possibility will be given directly on the website and in the order summary, before the purchase. For the smaller islands (e.g., Isola d’Elba, Capri, Ischia, Pantelleria, Lampedusa, Ponza, etc…) there is an additional shipping charge of 8 euros. Customers requesting delivery to these locations must select the “shipment to minor islands” option on the site, before concluding the purchase.

All orders received by 11.30 am, Monday to Friday, are prepared and delivered to the express courier by the following working day. All orders received after 11.30 am from Monday to Friday, and on Saturday and Sunday, are prepared and delivered to the courier after two days (except for Saturday). For example, an order received on Tuesday afternoon will be delivered to the express courier on Thursday. The express courier takes 24 hours for delivery throughout Italy, except for locations in the regions of Puglia, Basilicata, Calabria, Sicily and Sardinia, where delivery takes 48 hours.

Yes, you will receive a shipment tracking code by email by the evening of the day the shipment is made. With this code you can receive step-by-step updates on the shipping status.

If, for any reason, you are not satisfied with your order, you can contact us to request the return of the product, provided it is perfectly sealed, and to obtain a refund.

In the event of an opened or damaged item. Upon receipt of the goods, the Customer must strictly check that the package is perfectly sealed, intact and undamaged. An adhesive warranty seal is affixed on each package to prevent it being opened and to indicate any attempts at tampering if the tape is damaged. In the event that the warranty seal is damaged, you must immediately report the fact to the courier, accepting the package with a specific reservation, stating where and how the package was damaged. Otherwise, the package will be considered regularly delivered.

With the return of the purchased item, you can request a refund of the full amount, with the same payment method used for the purchase.

Contact us indicating the type of honey, the batch number shown on the lid of the jar, the order number, and the name of the person who placed the order. If you can, enclose a photo: we will assess the best solution.

At the time of extraction from the honeycombs, all the honeys are highly viscous liquids. All honeys undergo a process in which the natural sugars they contain tend to aggregate in the form of crystals, transforming the product into a relatively finely grained and compact mass.

The crystallisation process can vary greatly depending on the origin of the honey and therefore its composition. Some honeys remain liquid for several months (acacia, chestnut, honeydew) and others crystallise already in a couple of weeks (dandelion, rapeseed, sunflower), while most take a few months to complete the process. 

Crystallisation is not a defect but a natural evolution of the product.

By law, it is mandatory to indicate on the label an expiration date of not more than three years from when the honey was jarred. Up to this date, the food product retains all its specific properties under suitable storage conditions.

Honey is a long-life product and even when stored at length or mishandled, it never becomes dangerous to health. However, its most particular characteristics (fragrance and beneficial properties) are relatively fragile. The rate of deterioration is proportional to the storage temperature: at a cool (cellar) temperature, honey retains its properties for several years, while at 25-30°C it would lose them in a few months. Therefore, no special storage precautions are necessary for a jar that is being consumed, but any product stock, to be stored for several months, must be kept in a cool room.

A crystallised honey, stored for a long time or at high temperatures, tends to form a separate liquid layer on the surface. Phase separation is therefore an aesthetic defect indicating inadequate storage. A honey separated into phases is still usable. If the defect occurs during storage at home, it is an indication that the conditions provided are not ideal.

A very common feature in compact crystallised honeys are whitish outcrops or marbling on the surface and sides (sometimes even deeper) of the honey mass. These are spots where the honey has dried due to contact with air bubbles incorporated during the preparation phases. 

Heating honey to make it fluid is definitely wrong. High temperatures alter the natural composition of honey, denaturing many important nutritional qualities, such as minerals and vitamins.

For ease of use, avoiding spoiling the product. It is recommended to melt the honey in a water bath.